Terms and Conditions — 999jaya Gaming Platform

01 Acceptance of Terms

By accessing, registering on, or using any part of the 999jaya platform — including its website, mobile browser version, or any associated services — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them.

If you do not agree with any part of these Terms and Conditions, you must not use 999jaya. Continued use of the platform after any update to these terms constitutes your acceptance of the revised version.

02 Eligibility

To register and play on 999jaya, you must meet all of the following requirements:

• You must be at least 18 years of age. 999jaya does not permit underage gambling under any circumstances.
• You must be accessing 999jaya from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to verify that using 999jaya is legal in your location.
• You must not be a current employee, contractor, or immediate family member of a 999jaya employee.
• You must not be self-excluded from 999jaya or any affiliated platform.
• You must have the legal capacity to enter into a binding agreement.

999jaya reserves the right to request proof of age at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete.

03 Account Registration

Each person may hold only one active account on 999jaya. Creating multiple accounts — whether under the same name, different names, or using different devices — is strictly prohibited and will result in all associated accounts being permanently closed.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid mobile number linked to your bKash or Nagad wallet. Providing false information is a breach of these Terms and Conditions and may result in account closure and forfeiture of any balance.

You are responsible for keeping your 999jaya login credentials secure. Do not share your password with anyone. If you suspect unauthorised access to your account, contact 999jaya support immediately. 999jaya is not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

04 Deposits and Payments

999jaya accepts deposits via bKash and Nagad. All deposits must be made from a payment account registered in your own name. Third-party deposits — where someone else funds your 999jaya account — are not permitted and may result in account suspension.

Minimum and maximum deposit limits apply and are displayed in the deposit section of your 999jaya account. These limits may change from time to time. 999jaya does not charge fees on deposits, but your payment provider may apply their own transaction charges.

All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your 999jaya account balance immediately upon confirmation from the payment provider. If a deposit does not appear in your account within 15 minutes, contact 999jaya support with your transaction reference number.

• Deposits must come from accounts registered in your own name.
• 999jaya does not accept cash deposits or bank transfers at this time.
• Chargebacks or payment reversals will result in immediate account suspension pending investigation.

05 Withdrawals

Withdrawals on 999jaya are processed to the same bKash or Nagad wallet used for your most recent deposit. This is a security measure to prevent fraud and money laundering. You cannot withdraw to a different mobile wallet without completing an additional verification process.

Before your first withdrawal, 999jaya may require you to verify your identity by submitting a copy of your national ID card (NID) and a selfie. This is a standard Know Your Customer (KYC) requirement and is required by our licensing obligations.

Withdrawal processing times on 999jaya are typically under three minutes for verified accounts. During periods of high volume or for large withdrawal amounts, processing may take up to 24 hours. 999jaya does not charge withdrawal fees, but your payment provider may apply their own charges.

• Minimum withdrawal amount: ৳200
• Maximum single withdrawal: displayed in your account settings
• Bonus funds cannot be withdrawn until wagering requirements are fully met
• Withdrawals are only processed to verified accounts

06 Bonuses and Promotions

999jaya offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. By claiming any bonus on 999jaya, you agree to the terms of that specific promotion in addition to these general Terms and Conditions.

All bonuses on 999jaya are subject to a wagering requirement unless explicitly stated otherwise. The wagering requirement specifies how many times the bonus amount must be wagered before any winnings derived from the bonus can be withdrawn. Wagering requirements and eligible games are specified in each promotion's individual terms.

• Bonuses are credited to your bonus balance, not your main balance.
• Bonus funds are used after your real money balance is depleted.
• Only one bonus can be active at a time unless stated otherwise.
• 999jaya reserves the right to withdraw any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers — including creating multiple accounts to claim the same bonus — will result in permanent account closure.

07 Game Rules and Fair Play

All games available on 999jaya are provided by certified third-party game providers and operate using certified Random Number Generator (RNG) technology. The RTP (Return to Player) percentage for each game is published by the provider and reflects the theoretical long-term payout rate. 999jaya does not modify game outcomes or adjust RTP settings.

Each game on 999jaya has its own set of rules. It is your responsibility to read and understand the rules of any game before placing a bet. 999jaya is not responsible for losses resulting from a player's misunderstanding of game rules.

• Bets placed cannot be cancelled once confirmed by the system.
• In the event of a game malfunction or technical error, all affected bets will be voided and stakes returned.
• 999jaya reserves the right to void any bet that was placed as a result of a software error or pricing mistake.
• Game history is recorded and available in your account for review.

08 Prohibited Activities

The following activities are strictly prohibited on 999jaya and will result in immediate account suspension and possible legal action:

• Using automated software, bots, scripts, or any artificial means to interact with 999jaya games or systems.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using 999jaya for money laundering or any other illegal financial activity.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Attempting to access another player's account without authorisation.
• Engaging in any activity that disrupts the normal operation of the 999jaya platform.

09 Account Suspension and Closure

999jaya reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, if it believes that a player has breached these Terms and Conditions or engaged in any activity that is harmful to the platform or other players.

If your 999jaya account is suspended, you will be notified via the contact details registered on your account. During a suspension, you will not be able to log in, deposit, place bets, or withdraw funds. Withdrawals may be held pending the outcome of any investigation.

You may also request to close your own 999jaya account at any time by contacting our support team. If you have a remaining balance at the time of closure, it will be returned to your registered bKash or Nagad wallet after any outstanding wagering requirements are resolved.

10 Responsible Gaming

999jaya is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available directly in your account settings.

If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

999jaya will never contact a self-excluded player with promotional material during their exclusion period. If you believe you have received such communication in error, please contact us immediately.

For more information about our responsible gaming policies and the tools available to you, please visit our Responsible Gaming page.

11 Privacy and Data

999jaya collects and processes personal data in accordance with our Privacy Policy. By registering on 999jaya, you consent to the collection and use of your personal data as described in that policy.

999jaya will never sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing transactions, verifying your identity, and complying with our legal and regulatory obligations.

For full details on how 999jaya handles your personal information, please read our Privacy Policy.

12 Limitation of Liability

999jaya provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors or technical issues.

To the maximum extent permitted by applicable law, 999jaya shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical failures, game malfunctions, or unauthorised access to your account.

• 999jaya is not responsible for losses caused by internet connectivity issues on your end.
• 999jaya is not liable for any tax obligations arising from your winnings. It is your responsibility to comply with local tax laws.
• 999jaya's total liability to any player shall not exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

13 Changes to These Terms

999jaya reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. It is your responsibility to check this page periodically for updates.

Continued use of 999jaya after any changes to these Terms and Conditions constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account.

For significant changes that materially affect your rights, 999jaya will make reasonable efforts to notify registered players via the contact details on their account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the 999jaya support team. We aim to respond to all enquiries within 24 hours.

Email: [email protected]

Live Chat: Available 24/7 via the chat icon in your 999jaya account dashboard.